Shipping policy
SHIPPING POLICY
Last updated: September 7, 2026
Thank you for shopping with AmeliePro. This Shipping Policy explains how orders placed through www.ameliepro.com are processed and delivered.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been authorized. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from carrier transit time.
SHIPPING DESTINATIONS
We currently ship within the United States. We do not currently offer international shipping.
Some P.O. boxes, APO/FPO addresses, U.S. territories, or remote locations may have limited shipping options. All available options will be displayed at checkout.
SHIPPING RATES AND METHODS
For orders with a merchandise subtotal below $89.99, shipping charges are calculated at checkout. The cost depends on the delivery address, package weight and dimensions, and available carrier service.
Available shipping methods, prices, and estimated delivery dates will be shown before you complete payment. Orders may be shipped through UPS or another available carrier, depending on the order and destination.
FREE SHIPPING ON ORDERS $89.99+
Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $89.99 or more, after discounts and before taxes. The free shipping option will be applied automatically at checkout.
Orders with a merchandise subtotal below $89.99 receive calculated shipping rates at checkout. Available shipping methods, costs, and estimated delivery dates will be displayed before payment.
DELIVERY ESTIMATES
Delivery dates displayed at checkout are estimates provided by the carrier and are not guaranteed. Weather, carrier disruptions, holidays, incorrect addresses, and other circumstances outside our control may cause delays.
ORDER TRACKING
When your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear after the shipping label is created.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If you need to correct your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
DAMAGED, MISSING, OR INCORRECT ITEMS
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the information and provide appropriate assistance.
LOST OR DELAYED PACKAGES
If your package is delayed or appears to be lost, please contact us so we can help review the tracking information and, when appropriate, open an investigation with the shipping carrier.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask members of your household or neighbors, and contact the carrier before contacting us.
RETURNS
Returns and refunds are governed by the Return and Refund Policy available in the footer of our website.
CONTACT US
AmeliePro is operated by Amelie Trucking LLC.
Email: customerservice@ameliepro.com
Customer service hours:
Monday–Friday
10:00 AM–5:00 PM Eastern Time